Playback or export gives poor results
In many cases the two Control Panel image adjustments can greatly improve poor results. These are easy to try. See Adjustments for poor images.
If results are poor, the problem us usually something to do with the image.
This can be due to poor image quality, or it could be that you have one of the unsupported types of score. These are
handwritten music, or music printed in a novelty font designed to look handwritten. Some jazz fonts fall into this category, for example Real Books.
some small or old fashioned hymn books – old hymn books are sometimes printed in a way not seen in other music. These can scan poorly.
If there was a problem scanning a score, the score icon on the Documents screen will show an exclamation mark. Tap the document to go to the Play screen and see what’s wrong. Usually there will be a bubble indicating the problem. Problems are normally on a specific page. You can tell which page it is by looking for one showing an exclamation mark. If there is no exclamation mark, you can narrow down the problem page by selecting to process small groups of pages in turn. To do this tap the icon upper left – See Creating a playable PDF
In case of scanning problems the Status (tap the cogwheel) will show more information.
If the problem is in a photographed score, the first thing to try is to recapture the page and rescan (tap the refresh symbol). If this doesn’t work, or the score is a PDF or from scanned images, try eliminating the page and rescan. Alternatively a different setting for the PDF Processing slider may correct the problem. Once localised to a particular page you can use masking to narrow the problem down even further to the measure, allowing the page to play.
You can always rescan at any time by tapping the rescan icon in the Control panel.
We are very good at solving PlayScore 2 problems. Most of the time we fix the problem.
Please feel free to send us any score that doesn’t give good results (email@example.com). We can often fix the problem or offer help.