PlayScore App – FAQ

PlayScore App – FAQ2026-02-05T14:50:45+00:00

Tip: Don’t use document scanning apps or tripod scanners with PlayScore.  These degrade the image.

Managing or cancelling your subscription2025-10-19T12:44:41+00:00

PlayScore is sold by

  • iPhones and iPads – Apple App Store

  • Android devices – Google Play Store

  • Windows PCs – The Microsoft Store

To manage or cancel a subscription, go to the store for your platform.  You can reach the correct store through the Store button in the PlayScore mobile app. Alternatively, you can go straight to the store from the App Store or Google Play app on your device.  On Windows, you can reach your account by clicking on the Start button.  In the window that follows you should see your profile picture.  Click the picture and then choose My Microsoft account.  On the page that follows. click Subscriptions.

Refunds

  • Apple iOS – Type ‘Apple report a problem’ into your browser to find the page for your location.  You can apply for a refund there.

  • Google Play – For a purchase in the last week please email support@organumconsulting.com.

  • Windows – If you have signed up for the free trial, as long as you cancel before the trial ends you won’t be charged.

    If you require a refund for a subscription, sign into your Microsoft account and go to your order history.  Once there find the purchase in question and choose Request a refund.

PlayScore platforms and subscriptions2024-10-24T14:52:03+00:00

PlayScore is available on 3 platforms

Apple iOS

Android

Windows

These are separate apps available under subscriptions offered by Apple, Google and Microsoft. Because of this we are not able to offer a common subscription.

However, because the free version of PlayScore will play back any PlayScore document, you can scan music on one platform but play it back on all three, all using a single subscription.

 

Subscription pricing2025-10-19T12:45:16+00:00

How to find the price you would pay on your device

  • Download PlayScore free on your device, iPhone, iPad, Android or Windows PC

  • Tap or click the Store button on the main page

You will see the prices for your region right there.

You won’t have to log in to anything or share personal information to see the prices. 

Why don’t we show the prices here?

Because apps sell all over the world in many different currencies it is not possible for app developers to show a single price.

Play scores from sheet music sites2025-10-19T12:45:53+00:00

With PlayScore 2 you can play any good quality PDF score and export the results as MusicXML or MIDI.

To listen to any score from a free sheet music site or one you have purchased, view the score in Safari. Once you are looking at your score, all you have to do is tap the export iconExport. You will see:

Copy to PlayScore 2

as an option. That’s it. As long as you have a Professional subscription PlayScore 2 will show you all the scores pages as thumbnails. Tap on any of the thumbnails to see it full size below.

Now select the pages you want to play: tap just above the first and just below the last. Then tap done.

Tip – Any purchased score will be fine, but not every score from every free sheet music site is good enough quality for optical recognition. So try selecting a single page at first so that you can listen to the results quickly. You can always tap the button upper right to make a new page selection.

If there are mistakes, try adjusting the speed/quality slider on the document settings (cogwheel Cogwheel).

If the score has transposing instruments turn on Auto Transposition (cogwheel Cogwheel).

Free sheet music sites

International Music Score Library Project

Mutopia

The Gutenberg Sheet Music Project

Choral Music Public Domain

Band Music PDF Library

SheetMusicEden

Free-scores.com

8notes

Play an IMSLP score2025-10-19T12:46:24+00:00

Play a score from the IMSLP site

With PlayScore 2 you can play any good quality PDF score and export the results as MusicXML or MIDI.

To listen to one of the scores on the IMSLP site go to the IMSLP as you usually would in Safari, and find the score you want. Once you are looking at your score, all you have to do is tap the export icon. You will see: Copy to PlayScore 2 as an option. That’s it. PlayScore 2 will show you all the score’s pages as thumbnails. Tap on any of the thumbnails to see it full size below.

Now select the pages you want to play: tap just above the first and just below the last. Then tap done.

Tip – not all IMSLP scores are good enough quality for optical recognition. So try selecting a single page at first so that you can listen to the results quickly. You can always tap the button upper right to make a new page selection.

For many works IMSLP has several scores. In these cases, try the bottom one first. If that one is poor quality try another.

If there are mistakes, try adjusting the sampling slider on the document settings Cog.

If the score has transposing instruments turn on Auto Transposition Cog.

How can I hear musical examples from a book?2024-10-24T14:52:49+00:00

PlayScore 2 can find and play short pieces of music in a page of text as well as whole pages of music.  The music has to be reasonably clear, but PlayScore can find them itself; you don’t need to mask out the text in any way.   To give PlayScore a good view of a particular music example you can snap that area rather than the whole page.  But photograph the whole example,  never clip the music.

NB It is not a good idea to cut out a little section of with a photo editor.  This doesn’t improve the resolution and will never be better that using the whole image as it is.  If you do this, PlayScore may simply interpret it as a low resolution image.

Can I use PlayScore 2 MIDI and MusicXML files commercially?2025-03-09T12:07:58+00:00

The MIDI and MusicXML files generated by PlayScore 2 are for noncommercial use only.  If you would like to make commercial use of PlayScore 2 files please contact us at support@organumconsulting.com.

Can I convert PDF music?2025-03-09T12:08:18+00:00

Yes, PlayScore 2 can convert, play and export PDF scores directly.  Just find the score in your browser and choose ‘send to PlayScore 2’ from the export menu.  You can also import PDF scores directly from Dropbox, iCloud etc.

Find free sheet music online2025-10-11T16:00:46+00:00

PlayScore 2 can play PDF scores directly and export them as MusicXML.  On iPhones and iPads, just find them in Safari and chose Send to PlayScore 2.  On Android devices, open the PDF in your browser and export to PlayScore 2.

In all versions of PlayScore provided you have a subscription, you can open a PDF score direct from the app.

To find free sheet music online try some of the sites below.

IMSLP – The International Music Score Library Project

8notes.com – Free Sheet Music & Lessons

Free-scores.com – Free music scores

The Mutopia Project – Open source Contemporary and Classical instrumental music

MuseScore – Download and print free sheet music for piano, guitar, flute and more

Can I create MIDI files from sheet music?2025-11-08T12:39:01+00:00

PlayScore 2 can create MIDI files from multi-page and PDF scores.

NB we recommend MusicXML rather than MIDI whenever possible.

See MIDI and MusicXML files

Privacy, music privacy and ads2025-11-11T12:28:44+00:00

PlayScore operates entirely on your device and does not send your music, or anything about your use of the app anywhere.

Some apps work by contacting a central server, PlayScore is not one of those apps.

The only time your music will leave your device is when you deliberately export it.

We also do not require you to sign into the app or collect any information about you.

PlayScore does not show any advertisements.

Can I log in anywhere and see my documents?2025-03-09T12:10:29+00:00

No.  When you create a new PlayScore document with the camera or a PDF score, the document you create is stored on your device.  You can send it to someone else using Export, but there is no central place PlayScore documents are held; they are kept on your device and nowhere else.

PlayScore and copyright music2024-10-24T14:55:38+00:00

Subject to some exceptions, it is against the law to make copies of music that is in copyright.  This could apply to some uses of PlayScore and PlayScore 2, just as it would if you photocopied an in-copyright piece.  Music copyright law is complex and varies between jurisdictions.

Can I change PlayScore 2’s playback instrument?2025-10-11T15:40:15+00:00

Yes, with PlayScore 2 you have 23 high quality instruments to choose from.  You can also have a different instrument on every staff.

Can I create MusicXML files from sheet music?2025-10-11T16:10:40+00:00

PlayScore 2 can create MusicXML files from multi-page and PDF scores. Text and lyrics in the score can be exported along with the music. Dynamics, articulation, ornaments etc are also exported.

See ‘MIDI and MusicXML files’ on the How to Use page.

What is OMR?2025-12-17T09:58:16+00:00

Optical Music Recognition (OMR) is the application of machine vision and other techniques to convert music notation into an electronic form.  Once so converted the music can be played, edited, printed and analysed.

OMR has been an active research topic for several decades but only now has it reached the point where it can be used by anyone in an app.

At Organum we pride ourselves on being at the forefront of OMR.  In his keynote address at the WoRMS 2021 conference, our founder Anthony Wilkes talked about some new OMR techniques being built into PlayScore 2.

Can PlayScore 2 convert multiple pages?2025-03-09T12:14:33+00:00

Yes, PlayScore 2 can create multiple-page playing scores and can play PDF scores too.

Can I scan sheet music into notation programs like MuseScore and Dorico?2025-11-11T11:42:45+00:00

With PlayScore 2 you can scan sheet music straight into notation programs like MuseScore, Dorico, Sibelius, Logic Pro, Noteflight, Flat and SeeScore.

Just scan the music or import a PDF score and export the MusicXML to your notation program.

If you want to export text such as lyrics and guitar chords as well as the music, go to Document settings and turn on Lyrics and text.

See our video Scanning Music into Dorico.

Can I set the tempo accurately?2025-11-08T14:01:41+00:00

Yes, if you need to set the tempo to an exact metronome mark it helps to switch to landscape orientation for a moment. You can also roll your finger on the knob for fine adjustment.

Can PlayScore play with a metronome?2025-11-08T14:01:51+00:00

Yes,  just tap the clock symbol lower left and set the ‘tick’ button.  You can also adjust the tick volume.

PlayScore’s metronome is more musical than a regular one.  Because PlayScore knows the time signature, it can tap strong and weak beats according to where you are in the measure.  And if the music changes time, the metronome changes with it.

Can PlayScore count me in?2025-10-11T15:51:11+00:00

Yes, tap the clock symbol second from the left at the bottom of the play screen.

Can I share my PlayScore 2 scans for others to play back?2025-03-09T12:17:30+00:00

Yes, you can share PlayScore 2 documents that you have created.  Anyone can play and interact with them free just by downloading the free PlayScore 2 app.  No subscription needed.

Will PlayScore work for full score as well as piano music and songs?2026-03-11T11:35:09+00:00

Yes. But if it’s a photo and the more staffs there are, the harder it is to get a good picture. PlayScore works well using the device camera for music up to five or 6 staves, often more. But in difficult cases, you can always import a picture downloaded or captured using a scanner.

There is no limit to the number of staves in a system if the image is good, for example, in a good quality PDF score.  However playback quality may deteriorate above 12 staves or so.  MusicXML export is not affected.

If your score has transposing instruments, remember to set auto-transpose (Document settings).  For details please see Transposing instruments and transposition.

Does PlayScore support tab?2026-03-11T11:35:39+00:00

No.  PlayScore is designed for music, not guitar tab.  However music printed with a staff of music and one of tab joined together will sometimes play if the tab staff is covered up with a mask in the app. See Guitar tab in the help for details.

Can I play music image files?2025-03-09T12:18:20+00:00

Yes, you can process photos, PDF scores, and JPG or TIF images.  But remember that a high quality image is essential.  If a JPG image is less than 1 megabyte, it is probably low resolution and may play poorly.

Can I photograph a whole page of sheet music at a time?2025-03-09T12:18:36+00:00

Yes. In portrait orientation, you can easily photograph any page of sheet music – always snap the whole paper page, not part of it.  Use landscape for very wide music.  If you have a subscription, you can create documents with many pages.

Which kind of device is best phone of tablet?2025-03-09T12:20:21+00:00

Phones nearly always have better cameras than tablets so, if you have a phone and a tablet of similar quality, try the phone first.  If you have an iPhone 5 or above or a mid/high-end Android smartphone, you should get excellent results.

If you are using the camera screen, tap the ? Helpbutton and swipe through the tips for taking a perfect sheet music photo.

We are always ready to help at support@organumconsulting.com.

Will PlayScore work on my device?2025-11-08T12:40:22+00:00

PlayScore 2 will work on any supported Apple/iOS device (iOS 8 or later) and any Android device with a good camera.  No camera less than 5 megapixel (MP) is suitable, but the MP is not always a good guide as some high MP cameras nonetheless take poor photographs.  Most high-end devices will give good results.  Tablets sometimes have poor cameras.

If your device gives poor results look at the swipe help on the camera screen.  Often better light will solve the problem.

Even on a device with a poor camera will still work for PDF scores.

Always try out the app free on your device before subscribing – it uses exactly the same music recognition engine.  And feel free to contact us at support@organumconsulting.com.

How do I add a new page?2025-11-08T12:50:28+00:00

In PlayScore 2, you can create playable documents with many pages.  But you can only do this if you have a subscription.  If you don’t have a subscription, every photo you take on the Play Screen replaces the last photo you took.

Assuming you have a subscription, tap the camera on the Documents screen to take the first picture.  When you have captured the picture, PlayScore 2 will take you to the Play Screen.  There, you will find a camera button Camera  bottom right.  The picture you take when you tap this button is added on to the end of your PlayScore 2 Playable Document.

Recapture or delete the page in view by swiping left (right on Android).

Rearrange pages by tapping the button top right.

Rotate a page by twisting with two fingers.

PlayScore is not playing or exporting multi-measure rests2025-10-11T15:53:08+00:00

To play and export multi-measure rests go to Document settings and turn on Lyrics and text.

The music exports, but text such as lyrics is missing2025-11-11T12:31:55+00:00

To export text such as lyrics and guitar chords go to Document settings and turn on Lyrics and text.

You also need Lyrics and text to recognise multi-measure rests and D.S., D.C and CODA.

My music won’t save as MusicXML2025-10-19T12:50:26+00:00

If when you choose export the MusicXML option is greyed, the reason is one of the following:

  • You don’t have the Professional level subscription.  Without a Professional subscription MusicXML export is not available

  • The music you are trying to export as MusicXML was scanned with a lower subscription level.  To remedy this go to Document settings and tap the recycle symbol or reprocess option.  Once your music is rebuilt, you will be able to export as MusicXML

I took the photo but the music plays poorly or not at all2025-03-09T12:24:20+00:00

PlayScore is very accurate so long as you have a good camera and as long as the photo is good! If you have a good camera but are getting poor results, the answer is something to do with the photo. Try the following:

  • Use lots of light – Daylight is ideal. A flash is often counterproductive because the illumination is patchy

  • Stand the page up vertically – not on a horizontal surface

  • Make sure the music is not curled up – the flatter the better

  • Make sure the image is square on the screen – line the sides of the music up with the sides of the screen – make sure measure lines are vertical

  • Don’t cut off parts of the music – the left edge where the clefs are is especially important

  • Make sure the focus is crisp – some cameras take a little time to focus

NB: Use a phone if possible – phones have better cameras than tablets.

If one shot isn’t very good take another.  It can take a little trial and error to learn a good technique.

Adjustments for poor images2026-05-01T16:31:12+00:00

If your score is not playing well, one of these adjustments can often  fix the problem.

Error correction – this is an auto-correction feature that can spot mistakes in a score or or recognition errors.  In most music it works well, but in some music where there are false relations (notes played together on the same degree of the scale but with a different accidentals) Error correction may try to ‘correct’ these.  If this happens, turn the setting off.

Sampling/PDF process quality (PDF scores only) this allows you to alter how the music is processed.  Essentially this setting determines how densely the image is sampled.  Some scores translate better at a lower or a higher setting and it is worth trying different settings for best results.  For poor quality scores it is sometimes possible to find a ‘sweet spot’ where the music sounds best.  For dense scores containing many staves results may be better at the + end of the scale.

Image this control can be used to compensate when an image or parts of it are very faint, or very black.  The dark end of the scale(left) makes the image darker, the right lighter.

PlayScore 2 automatically adjusts to compensate for a wide range of image exposure, even when there are shadows.  But in extreme cases this control can be helpful.

faint scores – scores produced by certain early music editors can have staff lines that are very faint compared to other objects.  Other types of score have stems and lines so thin that render faint in the PDF.  For faint scores generally try moving the slider left towards the dark end.

dark scores – where a score has an over-exposed look with thick lines and symbols merging into one another, try moving the slider to the right.

My transposing instrument sounds wrong (e.g. B flat clarinet)2026-05-01T16:39:09+00:00

Solo parts

If you scan a solo part for a transposing instrument in PlayScore it will play in the written key by default. To hear the music at concert pitch you should set the transposition on the Play and MIDI settings screen. For example for a Bb clarinet set the transposition to -2.

Tip: selecting an instrument from the dropdown only affects the timbre. It does not set a transposition.

Music with an accompaniment or ensemble music

If your music has instruments with different key signatures, for example Bb clarinet and piano, turn on Auto-transpose under the Document settings. PlayScore will then adjust everything so that the instruments sound right together.

In some cases PlayScore can pick up information from instrument name text to the left of a staff. For example, the instrument name can tell PlayScore that a double bass plays an octave lower, or a picadillo an octave higher than the written key

To make PlayScore pick up transposing information from instrument names in the score turn on Lyrics and text in the Document settings.

For more information on transposing instruments, especially ensembles involving transposing brass, see Transposing instruments and transposition.

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